Our General Terms and Conditions
The Museum der Kulturen Basel provides all its deliveries and services exclusively on the basis of the following General Commercial Terms and Conditions, in the version valid at the time of the order.
2. Contract completion
The acceptance of your order constitutes the creation of a contract. You can find the ordering conditions on our website. In cases of obvious spelling mistakes or miscalculations, the Museum der Kulturen Basel is entitled to withdraw from the contract.
a) All products are sent using Swiss Post.
b) Delivery in Switzerland generally takes between 7 days.
c) Delivery in Europe generally takes between 8-15 days. In all other countries, delivery will generally take between 10-25 days.
d) In case of advance payment products are only sent after reception of the payment.
4. Dispatch costs
a) When our items are delivered they attract various dispatch costs. These are dependent on the delivery location and are notified to you before closure of the order.
b) For larger quantities of items destined for delivery outside of Switzerland, the dispatch costs may be higher than indicated.
5. Payment conditions
a) All prices are inclusive of the statutory value-added tax (VAT).
b) The information we provide during the course of the ordering process concerning goods and prices is non-binding.
d) The Museum der Kulturen Basel accepts the following credit cards:
6. Right of return, and guarantee
a) We allow you to return goods for a period of 14 days from the date of delivery, provided the goods are packed in their original packaging material. Where goods are sealed (e.g. CDs), the seal must not be broken before a return is made.
b) If you provide evidence to us of defects in the supplied goods, then, within a reasonable time period, we shall either pay for the rectification of the defect(s) or arrange for a replacement delivery. If we are unsuccessful in this, you have the right to either cancel the order or reduce the purchase price.
7. Applicable law and legal venue
The statues and acts of Swiss law shall apply, even if the order was placed from outside Switzerland or the delivery is destined for delivery outside of Switzerland. All claims in connection with your order will be settled before a competent Basel court of law. We are entitled to also institute legal proceedings at your general legal domicile.